Repair Terms of Service

1. Service Overview

FasoFix Ontario provides diagnostic, repair, and maintenance services for a broad range of consumer electronics including smartphones, tablets, laptops, gaming consoles, smart TVs, audio devices, smart home devices, and electric vehicles / light electric vehicles (EVs/LEVs) such as e-bikes, electric scooters, and electric skateboards. Repairs are performed at our London, Ontario location or, where offered, at the customer’s location (mobile repair) or via mail-in.

2. Repair Booking & Intake

Submitting a repair request through our website initiates the intake process only. A confirmed repair appointment is established when a FasoFix technician confirms the booking via WhatsApp or phone. Quotes provided during booking are estimates based on the information you supply; final pricing may differ following physical inspection of the device.

3. Quotes & Pricing

• All prices are in Canadian Dollars (CAD) and include applicable taxes unless otherwise stated.
• A diagnostic fee may apply if you decline the repair after inspection. We will inform you of any diagnostic fee before work begins.
• We will contact you for approval before performing any additional work discovered during repair that exceeds the original quote.
• Payment is due in full upon collection of the device unless a prior payment arrangement has been agreed in writing.

4. Turnaround Time

Estimated repair times are provided in good faith and are not guaranteed. Delays may occur due to part availability, device complexity, or circumstances outside our control. We will notify you of any significant delay as soon as possible.

5. Data & Privacy During Repair

You are solely responsible for backing up all data on your device before submitting it for repair. FasoFix will not be liable for any data loss resulting from repair or diagnostic work, hardware failure, or any other cause. Technicians may need to power on and test your device; this may expose the device’s contents. We will not intentionally access, copy, or share personal data stored on your device, but we strongly recommend removing sensitive data or enabling a screen lock before drop-off.

6. Warranty on Repairs

• Parts warranty: Replaced parts carry a 90-day limited warranty covering defects in the part itself under normal use.
• Labour warranty: Workmanship is warranted for 30 days from the date of repair.
• Warranties are void if the device has been subject to physical damage, water/liquid damage, tampering, or unauthorised repair after our work.
• Software-related issues (including OS failures, malware, factory resets) carry no warranty beyond the day of service.
• Data recovery services carry no warranty on the quantity or integrity of recovered data.

7. Device Condition & Pre-Existing Damage

We will document pre-existing cosmetic and functional damage at intake. We are not responsible for pre-existing faults, and repair work may reveal additional issues not apparent before disassembly. Some repairs carry an inherent risk of additional damage (e.g. cracked glass removal, liquid-damaged boards); we will inform you of such risks before proceeding.

8. Unrepairable Devices

If a device is deemed beyond economical repair, we will notify you and return the device. Any applicable diagnostic fee remains payable. Parts ordered specifically for your repair may be charged at cost if work cannot proceed.

9. Uncollected Devices

Devices not collected within 30 days of repair completion (or notification of non-repair) will be considered abandoned. FasoFix reserves the right to dispose of uncollected devices to recover outstanding fees after reasonable notice attempts.

10. Limitation of Liability

To the maximum extent permitted by Ontario and Canadian law, FasoFix’s total liability for any claim arising from a repair service shall not exceed the amount paid by you for that specific repair. We are not liable for indirect, consequential, or incidental damages including loss of data, loss of revenue, or device downtime.

11. Consumer Rights

Nothing in these Terms limits any rights you may have under the Consumer Protection Act, 2002 (Ontario) or other applicable Canadian consumer protection legislation.

12. Governing Law

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein. Any dispute shall be resolved in the courts of Ontario.

13. Changes to These Terms

FasoFix may update these Terms at any time. The current version is always available on this page. Continued use of our services after changes constitutes acceptance of the revised Terms.

14. Contact

Questions about these Terms? Reach us at fasofixon@gmail.com or call (437) 331-3517.